Booking & Cancellation Policy

1. Booking & Confirmation

Scheduling for both planned preventative maintenance and installation work will be done in most circumstances 14 to 28 days in advance and will be confirmed via email. Bookings are not guaranteed until confirmed by Expert Fire Solutions.

2. Cancellations & Rescheduling

More than 48 hours’ notice: No charge.
24–48 hours’ notice: Up to 25% of booking value.
Less than 24 hours’ notice: Up to 50%.
Same day / no access: Up to 100% charge.
Discretion may be applied in exceptional circumstances.

3. Site Access & Client Responsibilities

The client must provide safe and unrestricted access to all relevant fire safety systems, ensure a responsible person is available, and inform us of hazards in advance. Failure may result in additional charges and/or re-attendance fees.

4. Delays & Waiting Time

Delays caused by lack of access, permits, or site readiness may incur additional charges. Significant delays may result in the appointment being aborted and charged.

5. Additional Works

Work outside the agreed scope will be quoted separately and not carried out without approval.

6. Missed Appointments

If access is not provided at the agreed time, the appointment will be treated as a no-show and charged accordingly.

7. Compliance Note

Our services support your fire safety obligations but do not replace your legal duties under the Regulatory Reform (Fire Safety) Order 2005.